American Express (Thai) is looking for Customer Care Professional!! (Competitive Salary & Benefits)

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American Express (Thai) is looking for Customer Care Professional!! (Competitive Salary & Benefits)

โพสต์โดย May_Day » วันจันทร์ ม.ค. 07, 2019 2:05 pm

Why American Express?

As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Thailand's "Best Employer 2018"

The major functions are to be responsible for servicing and handling customer inquiries through incoming calls professionally as well as to provide valued added service by cross selling (CFS – Customer Focused sell) other services and products relevant to customers’ needs.

Specific duties include:

- Handle customer’s incoming calls as one servicing contact unit including general inquiries, statement and non statement related inquiries, Card member maintenance , Membership ,
Rewards , Card acquisition , marketing programs , Merchant Services related inquiries, Risk Management related matters, disputed charges, card retention, applications as well as
overseas Card members
- Perform cross selling (CFS ) as per department guidelines
- Make appropriate financial adjustments and maintain Card member contact history
- Make appropriate maintenance on Card member account as per requested
- Handle customer complaints
- Voice customer feedback
- Special and new assignment as and when needed
- Servicing and sale targets and department working condition applied

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations


- Bachelor degree
- Good knowledge and understanding of service concept and logistic
- Some telephone sale background is an advantage
- Innovative , analytical mind and problem solving
- Excellent telephone manner and etiquette
- Good / excellent tone of voice - pleasant and lively
- Mature , compose with personal accountability
- Customer service minded - willing to help attitude
- Positive thinking and attitude

*** We offer competitive Salary & Benefits ***

To Apply, please send e-mail directly to: [email protected] , please put your name and job title in subject line or apply via :
Economy Class
Economy Class
จำนวนการตอบ: 56
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