สายการบิน Thai VietJet Air เปิดรับสมัครงานในตำแหน่ง Customer Executive

คำถาม คำตอบ ข้อแนะนำเกี่ยวกับงาน ground งานการท่าฯ, BFS, Freight Forwarders (DHL, UPS etc.)Customer Service, Cargo Handling, Catering นักศึกษาฝึกงานสายการบิน และงานสายการบินอื่นๆ

ภารโรง: myoldeditor

สายการบิน Thai VietJet Air เปิดรับสมัครงานในตำแหน่ง Customer Executive

โพสต์โดย PD vietjet » วันพฤหัสฯ. ก.ย. 20, 2018 9:15 am

Customer Executive – Customer Service Department
(Policy Standard & Service Evaluation)


Role and Responsibilities:
• Leading the Policy Standard function to regularly check SOP that related to service from each department in order make sure that it up to date and follow current rules and regulations from authorities.
• Create, Review, Re-write on how each SOP or Service Manual should be written in order to serve customer best.
• Leading in the program of internal and external Service Evaluation and be responsible for ensuring the execution of corrective and preventive actions base on each evaluation plan.
• Conduct weekly program called “Service Standard Survey” by visiting every station monthly and submit the surveyor report.
• Issue Service Finding if the misconduct or mishandling has been found and monitoring the corrective action. Also follow up to ensure that appropriate actions are taken.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
• In case of urgent or crisis situation, Executive must help Customer Feedback Team support passengers’ request to balance the amount of workload.
• Responsible to issue related form such as Internal Proposal, Claim Form and Feedback form to HOD and BOM for approval.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Communicate and provide suggestion to related department using procedures, guidelines and company policies.
• Support service quality program quarterly to developing the service quality goals and targets in the organization’s strategic plan
• Assists Customer Service Manager with preparation of management report, annual performance evaluations, department budget and training plan as well as maintain documentation

Qualifications:
• Proven customer support experience or experience as a customer
service supervisory or assistant manager level
• Excellent communicators in written and oral (English and Thai)
• TOEIC score 800 and above or equivalent
• Familiarity with CRM systems and practices will be advantage
• Strong English written skill, or experience in writing Manual, SOP, Procedure or others official document.
• Ability to multi-task, prioritize, and manage time effectively
• University degree in airline business or hospitality management

Applicants who are interested in this position please submit your resume indicating qualifications and experience, expected salary and recent photo to [email protected] within 31/Oct/2018

For more information please contact 02-134-3540 (Human Resource Department)
PD vietjet
Premium Economy Class
Premium Economy Class
 
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