American Express (Thai) Co., Ltd. is looking for Customer Care Professional!!!

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ภารโรง: myoldeditor

American Express (Thai) Co., Ltd. is looking for Customer Care Professional!!!

โพสต์โดย May_Day » วันพุธ ม.ค. 11, 2017 2:48 pm

Job Description

The major functions are to be responsible for servicing and handling customer inquiries through incoming calls professionally as well as to provide valued added service by cross selling (CFS – Customer Focused sell ) other services and products relevant to customers’ needs.

Specific duties include:
• Handle customer’s incoming calls as one servicing contact unit including general inquiries, statement and non statement related inquiries, Card member maintenance , Membership Rewards , Card acquisition , marketing programs , Merchant Services related inquiries , Risk Management related matters, disputed charges, card retention, applications as well as overseas Card members
• Perform cross selling (CFS ) as per department guidelines
• Make appropriate financial adjustments and maintain Card member contact history
• Make appropriate maintenance on Card member account as per requested
• Handle customer complaints
• Voice customer feedback
• Special and new assignment as and when needed
• Servicing and sale targets and department working condition applied

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• Bachelor degree
• Good knowledge and understanding of service concept and logistic
• Some telephone sale background is an advantage
• Innovative , analytical mind and problem solving
• Excellent telephone manner and etiquette
• Good / excellent tone of voice - pleasant and lively
• Mature , compose with personal accountability
• Customer service minded - willing to help attitude
• Positive thinking and attitude • PC knowledge
• Able to communicate well in both Thai and English, - both written and verbal
• Good attendant record & punctual and able to work odd hours
• 2-3 year working experience in customer service field

Language: English

Why American Express?
As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Asia and Thailand's "Best Employer" for two consecutive years (2015-2016)

American Express is seeking for candidates with strong communication skills, positive attitudes, and service-mind at heart to serve many of our high-profile customers. If you are the person who seeks for challenges in your career path, with purpose, and considers assisting and solving others’ enquiries professionally is rewarding for you, join our dynamic team today at American Express and find out why we are awarded as the best employer of Thailand and Asia for two consecutive years (2015-2016).

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